Terms of Service

Agreement to these terms

These Terms of Service ("Terms") govern your use of citapp.org and all related services (the "Services"), provided by CitApp ("we," "us," or "our").

We may update these Terms from time to time. We will notify you of changes by updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

The Services are intended for users who are at least 13 years old. Persons under 13 are not permitted to use or register for the Services.

1. Our Services

CitApp is a web-based tool that helps students and researchers create citations, manage sources, and generate reference lists. The Services let you save URLs and DOIs, automatically fetch bibliographic metadata, organise sources into projects, collaborate with classmates, and export formatted citations in multiple styles.

You are responsible for verifying generated citations against your institution's requirements before submitting them in academic work. CitApp assists but does not replace your own judgement.

2. Intellectual property

Our intellectual property

We own or license all intellectual property rights in the Services, including source code, databases, functionality, software, designs, text, graphics, and logos (the "Content" and "Marks"). Our Content and Marks are protected by copyright, trademark, and other intellectual property laws.

Your license to use

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Services for your personal or academic purposes. No part of the Services may be copied, reproduced, distributed, sold, licensed, or otherwise exploited without our express prior written permission.

Your submissions

By sending us any feedback, suggestions, or other information about the Services ("Submissions"), you agree that we may use this Submission for any lawful purpose without acknowledgment or compensation.

Any breach of these intellectual property rights constitutes a material breach of these Terms and your right to use the Services will terminate immediately.

3. User representations

By using the Services, you represent and warrant that: (1) all registration information you submit is true, accurate, current, and complete; (2) you will maintain the accuracy of such information; (3) you have the legal capacity to comply with these Terms; (4) you will not access the Services through automated or non-human means; (5) you will not use the Services for any illegal or unauthorised purpose; and (6) your use of the Services will not violate any applicable law or regulation.

If you provide untrue, inaccurate, or incomplete information, we may suspend or terminate your account and refuse current or future use of the Services.

4. User registration

You must register to use the Services. You agree to keep your password confidential and are responsible for all use of your account and for any activity that occurs under your credentials. Notify us immediately if you suspect unauthorised access to your account.

5. Subscriptions

Free and Pro plans

CitApp offers a free plan with core features and a Pro plan that unlocks additional AI features and unlimited browser captures. Plan details and pricing are described on the pricing page and may change over time.

Billing and renewal

Your Pro subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring prior approval for each recurring charge, until you cancel. Payments are processed by Stripe.

Cancellation

You can cancel your subscription at any time through your account settings. Your cancellation takes effect at the end of the current paid term. All purchases are non-refundable. If you have questions, contact us at contact@citapp.org.

Fee changes

We may change subscription fees from time to time and will communicate any price changes in accordance with applicable law.

6. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user, you agree not to:

• Systematically retrieve data from the Services to create a collection, database, or directory without written permission.
• Trick, defraud, or mislead us or other users, especially in any attempt to learn sensitive account information.
• Circumvent, disable, or interfere with security-related features of the Services.
• Use information obtained from the Services to harass, abuse, or harm another person.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Upload or transmit viruses, Trojan horses, spam, or other material that interferes with the Services.
• Engage in any automated use of the system, such as using scripts, data mining, robots, or similar tools.
• Attempt to impersonate another user or person or use another user's account.
• Interfere with, disrupt, or create an undue burden on the Services or connected networks.
• Copy or adapt the Services' software, including but not limited to HTML, JavaScript, or other code.
• Decipher, decompile, disassemble, or reverse engineer any software comprising the Services, except as permitted by applicable law.
• Share account credentials or allow multiple users to access a single account.
• Resell, redistribute, or commercially exploit any data obtained from the platform.
• Sell or otherwise transfer your account or profile.

7. Third-party websites and content

The Services may contain links to third-party websites or content. We are not responsible for any third-party websites or content accessed through the Services. If you leave the Services and access third-party websites, you do so at your own risk and these Terms no longer govern.

8. Privacy policy

We care about data privacy and security. By using the Services, you agree to be bound by our Privacy Policy. Please review it to understand our practices.

9. Term and termination

These Terms remain in effect while you use the Services. We reserve the right to deny access to the Services to any person for any reason, including for breach of these Terms or applicable law. We may terminate your account and delete your content at any time, without warning, in our sole discretion.

If your account is terminated for breach of these Terms, you are prohibited from registering a new account. We also reserve the right to take appropriate legal action, including pursuing civil, criminal, and injunctive redress.

10. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time without notice. We may experience hardware, software, or other problems requiring maintenance, resulting in interruptions, delays, or errors.

You agree that we have no liability for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

11. Governing law

These Terms are governed by and interpreted following the laws of Sweden. If you reside in the EU and are a consumer, you additionally possess the protection provided by obligatory provisions of the law in your country of residence. Both parties agree to submit to the non-exclusive jurisdiction of the courts of Sweden.

12. Dispute resolution

Informal negotiations

To expedite resolution and control costs, the parties agree to first attempt to negotiate any dispute informally for at least thirty (30) days before initiating formal proceedings.

Restrictions

Any dispute shall be limited to the dispute between the parties individually. There is no right to bring a claim on a class-action basis or in a purported representative capacity.

Exceptions

The following disputes are not subject to informal negotiation requirements: (a) disputes concerning intellectual property rights; (b) disputes related to theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF GENERATED CITATIONS AND ASSUME NO LIABILITY FOR ANY ERRORS, ACADEMIC CONSEQUENCES, OR INACCURACIES ARISING FROM YOUR USE OF THE SERVICES.

14. Limitation of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST DATA OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OF CERTAIN DAMAGES — IF THESE LAWS APPLY TO YOU, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, arising out of: (1) your use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties; (4) your violation of the rights of a third party; or (5) any harmful act toward any other user of the Services.

16. User data

We will maintain certain data that you transmit to the Services for the purpose of managing performance, as well as data relating to your use of the Services. Although we perform regular backups, you are solely responsible for all data that you transmit or that relates to any activity you undertake using the Services. We have no liability for any loss or corruption of such data.

17. Electronic communications

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

18. Miscellaneous

These Terms and any policies posted on the Services constitute the entire agreement between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver. We may assign any or all of our rights and obligations to others at any time. If any provision is determined to be unlawful, void, or unenforceable, that provision is deemed severable and does not affect the remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms.

19. Contact us

To resolve a complaint regarding the Services or for further information, please contact us:

• CitApp
• Email: contact@citapp.org
• Website: citapp.org